Thank you for shopping at Sahoo Jewellers, Khordha. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 7 days of receiving your order.
1. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Initiation of Return
To initiate a return, please contact us within 7 days of receiving your order. Please provide your order number and the reason for the return. We will provide you with instructions on how to return the item(s).
3. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
If you would like to exchange an item for a different one, please contact us. We will provide you with instructions on how to return the original item and place a new order for the item you would like to receive in exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact information]. We will work with you to resolve the issue as quickly as possible, including providing a replacement item or issuing a refund.
7. Contact Us
If you have any questions about our return policy, please contact us.
By making a purchase from Sahoo Jewellers, Khordha, you agree to our return policy. If you do not agree with any part of this policy, please do not make a purchase from our website.